FAQ (Frequently Asked Questions)
This page answers some of the most frequently asked questions about your visit to Ultimate Physical Therapy.
Click on any of the links below for more information:
NEW Patient Welcome Letter (download version)
Patient Testimonials
Welcome to Ultimate Physical Therapy
We are pleased to have you as a patient. Research has shown that physical therapy can help to restore movement, relieve pain, strengthen muscles, improve overall function, and prevent further injury. Please read the following information. We want to make your treatment at our facility as positive and effective as possible.
First Visit:
Our Physical Therapist will evaluate you to determine your specific physical needs in order to establish your individualized treatment program. You and your therapist will discuss and agree upon the goals of your treatment. A detailed summary of this evaluation will be mailed to your referring physician.
Home Program:
During the course of your rehabilitation, your therapist will prescribe independent home exercises. This is an important part of your treatment. In most cases, spending two to three visits per week in the clinic is not adequate.
Progress Report:
Your therapist will provide written updates on your progress to your referring physician before each of your follow-up visits. It is essential that you inform our receptionist and your therapist of any return to physician dates.
Attendance:
To assist you in your care, consistent and timely attendance is extremely important.
***Rescheduling Appointments:
We request 24-hour notice if you must reschedule or cancel an appointment. This allows another patient to utilize that time slot. Ideally, rescheduled appointments should be within the same week as the original appointment. There may be times you need to reschedule with less than 24-hour notice. If this is the case, please call our office as soon as possible, but no later than three hours prior to your appointment time. Our office has voicemail so you may call at any time.
***No Show:
You will be responsible for a $25.00 CHARGE if you miss your scheduled appointment without calling in advance to cancel. Three no shows will result in a discharge from our facility.
**Please take all appropriate medications prior to arriving to Physical Therapy (i.e. Blood pressure medication, etc.)
**If you are covered by Worker’s Compensation, we must notify your adjuster/case manager of appointments missed without cancellation.
** Please be sure to eat and hydrate prior to arrival to Physical Therapy; it is essential and vital to your performance.
Payment Options:
We gladly accept checks, cash, and credit cards.
Dress:
It is important that you dress appropriately for your treatment sessions. We recommend shorts/sweats, t-shirt, and sneakers.
Children in the Gym area:
Children will not be allowed on the gym equipment and are not allowed to use the gym equipment unless they are current patients. This is for their safety as well as the safety of other patients.
Fees and Insurance Billing:
Your insurance is a contract between you and your insurance company. Professional services are rendered to you, not the insurance company. Almost every medical plan has a deductible amount and either a patient co-pay, patient co-insurance percentage, or both
We will make every effort to collect payment from your insurance company, including submission of claims and follow-up thereafter. If claims are not processed in a reasonable amount of time, we will contact you. It will then be your responsibility to contact your insurance company regarding the amount past due, and you may be asked to pay the amount due yourself.
We appreciate your honest feedback regarding your experience with us. We will do everything possible to speed you along the road to recovery. Thank you for choosing Ultimate Physical Therapy.
Sincerely,
Ultimate Physical Therapy Staff
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